Send an Email
If you believe that you have found a lower airfare on another website, contact our Traveler Experience team via email with the subject line – Best Price Guarantee
Provide Required Information
Provide a screenshot of the lower airfare with total fare showing including all taxes/surcharges along the website URL clearly displayed along with the JTB fare itinerary/fare quote.
Receive Your Waiver
JTB Business Travel will compare the lower airfare submitted against the airfare provided for review. Within the same day, you will get a response with a complete review. If the airfare from another website is lower, JTB Business Travel will match the fare and waive all service fees.